Legal notice

inX.aero (“inX”) makes every effort to ensure that the information published on this website is accurate and regularly updated. However, despite careful checks, some details may have changed. Therefore, inX cannot guarantee that all information is always current, correct, or complete, and assumes no liability for any inaccuracies.
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This also applies to external websites accessed via hyperlinks from inX.aero. inX is not responsible for the content of third-party websites linked on its platform.

Some services and offers featured on the website are provided directly by our partners. For these, the terms and conditions of the respective providers apply. The inclusion of such links does not imply any recommendation or endorsement by inX. inX assumes no liability for these services or their content. These providers operate independently and are subject to their own contractual terms and conditions. inX does not act as agent or intermediary unless expressly agreed in writing.

All content and the structure of the inX website are protected by copyright. Reproduction, distribution, or use of any text, text excerpts, or images is prohibited without prior written permission from inX.

inX also reserves the right to modify or update the information provided on this website at any time.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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Privacy policy

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Introduction

inX.aero is a brand of ITCompany SA. All personal data provided to ITCompany SA are processed under the Federal Data Protection Act (FDPA) and the General Data Protection Regulation (EU) 2016/679 of the European Parliament, in compliance with the principles of correctness, lawfulness, transparency, purpose limitation and conservation, minimization and accuracy, and protection of integrity and confidentiality.

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This Privacy Policy has been developed for the web site www.inx.aero (hereinafter “website”).

The Data Controller is ITCompany SA

For any further information on the processing of personal data or to exercise your rights, you can contact us:
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• by sending a written request to:

ITCompany SA

via Luigi Canonica 4

CH-6900 Lugano

Switzerland

+41 (0)912104078
• by email at: info@inx.aero

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01 Storing user’s personal data

All personal data are stored in electronic form on servers located in the Switzerland.

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The Data Controller, if necessary, will have the right to transfer the data outside Switzerland. In such a case, the Data Controller ensures from now on that the data transfer will take place in accordance with the applicable laws and regulations.

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02 Personal Data Collected

We inform the User that personal data collected may include, but is not limited to, identifiers such as name, surname, and email.
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In particular, we process the following categories of personal data:

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Browsing Data
IT systems and software procedures necessary for the operation of the website acquire, during their normal operation, personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subject, but by its very nature could, through processing and association with data held by third parties, allow the User to be identified. This category of data includes the IP addresses or domain names of computers used by users connecting to the website, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, and other parameters relating to the operating system and the user's IT environment. These data are only used to obtain anonymous, statistical information regarding the use of the website, to verify its correct functioning, to identify anomalies and/or abuses, and are deleted immediately after processing. The data could be used to ascertain liability in case of hypothetical computer crimes against the Data Controller or third parties.

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‍Data provided voluntarily by the User
User data is collected by the Data Controller when filling the “Book your flight” form (hereinafter referred to as "form"). The form requires the entry of the following personal data: name, surname, email, as well as any other personal data included in the message.

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03 Purposes

The User's personal data will be processed to respond to his or her requests regarding the services offered by the Data Controller.

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04 Legal basis

Each treatment is justified by one of the following legal bases:

• The processing is necessary to execute the User’s requests. In this case, the provision of personal data is mandatory;
• The processing is necessary to fulfil a legal obligation. In this case, the provision of data is mandatory;
• The processing is necessary for the purposes of the legitimate interests pursued by the Data Controller, except where such interests are overridden by the interests or fundamental rights and freedoms of the User, who requires protection of personal data. In this case, the provision of data is optional. The User also has the right to data portability pursuant to Article 20 GDPR. Compaints may be lodged with the Swiss Federal Data Protection and Information Commissioner (FDPIC) and, for Users located in the European Union, with the Italian Data Protection Authority.

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05 Disclosure of User’s personal data

Only for the purposes specified above, the User's personal data may be shared with:

• Appointed Data Processors who provide specific processing activities or services on behalf of the Data Controller and under its instructions. The User may require the updated list of Data Processors at any time;
• Data Controllers to whom the data could be communicated pursuant to legal provisions or orders of the Authorities;
• Subjects authorised by the Data Controller to process the personal data necessary to perform activities strictly related to the provision of services and who have assumed an appropriate legal and contractual obligation of confidentiality (e.g. employees and/or collaborators of the Data Controller). We don’t sell or otherwise disclose the User's personal data to third parties.

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06 Retention of the User’s Personal Data

The User’s Personal data are stored in compliance with the confidentiality standards/guidelines and the mandatory time limits prescribed by the Swiss law

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07 Children and Personal Data

Individuals under the age of 16 must not provide information or personal data to the Data Controller without the consent of those exercising parental responsibility over them. In the absence of this consent, it will not be possible to send requests from the child through the site.
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ITCompany SA understands the importance of safeguarding the personal data of children. For this reason, we invite all those who exercise parental responsibility to inform children about a safe and responsible use of the Internet and the Web.

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08 Rights of the Data Subject

The User has the right to obtain the confirmation as to whether or not personal data concerning him or her are being processed and, where that is the case, the User can exercise the following rights:

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• right to access the personal data and the following information: the purposes of the processing; the recipients to whom the personal data have been or will be disclosed; where possible, the envisaged period for which the personal data will be stored; the envisaged consequences of the processing based on profiling;
• right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
• the right to obtain the rectification of inaccurate personal data concerning him or her
• right to obtain the erasure of personal data concerning him or her if:
• the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed
• the User withdrew his or her consent on which the processing is based
• the personal data have been unlawfully processed;
• right to restrict processing, if provided by applicable law;
• right to receive the personal data concerning him or her in a structured, commonly used and machine-readable format, and right to transmit those data to another Data Controller without hindrance from the Data Controller;
• ight to object to the processing of personal data concerning him or her. Specifically, the User has the right not to be subject to a decision based solely on automated processing, including profiling
• right to lodge a complaint with a supervisory authority, if the User considers that the processing of personal data relating to him or her infringes the applicable law.

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The User may exercise his or her rights freely and at any time:

• using the contact details provided in the paragraph "Introduction"
• ontacting the Federal Data Protection and Information Commissioner

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09 Automated Decision Making

The User is not subject to decisions based solely on automatedprocessing.

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10 Changes to our privacy policy

We may change this privacy policy to accommodate new regulatory requirements or for other purposes. These changes will be binding as soon as published on the website. By continuing to use or access the website after the Privacy Policy has changed, it means the User has accepted the changes on the Privacy Policy.  ITCompany SA encourage the user to check this section frequently to see recent changes and be updated on how his or her information may be used.

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Cookie Policy

This Cookie Policy provides information on how data is collected when Users browse the website and how this data is used.
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Cookies are texts strings that act as computer markers sent by a server (the website's server, in this case) to the user's device (normally, an Internet browser) when the user accesses a given page of a website. Cookies are automatically stored by the browser and retransmitted to the server which generated them each time the user accesses the same web page. In this manner, for example, cookies facilitate access to several web pages to improve the User's browsing (or allow storage of pages visited or other specific information, such as the most frequently consulted pages, connection errors, etc.).

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This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

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Cookies are small text files that can be used by websites to make a user's experience more efficient.

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The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

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This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

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You can at any time change or withdraw your consent from the Cookie Declaration on our website. Consent for non-essential cookies is collected only through a clear affirmative action (opt-in), in compliance with the guidelines of the Italian Data Protection Authority issued on 10 June 2021.

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Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

General Conditions of Carriage (GCC)

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01 Terminology and application

"Carrier" refers to the selected air operator for the flight route.
"Hand or cabin baggage" is equivalent to carry-on luggage and includes all personal items brought on board by a Passenger, as well as any baggage that is not checked baggage.
"GCC" refers to these General Conditions of Carriage.
"Flight price" means the amount paid or to be paid for the relevant Flight and (where applicable) may include additional fees, taxes, and/or surcharges.
"Flight" refers to a single flight operated by the Carrier from one airport to another.
"Flight ticket" means the document issued under the name of the Carrier, including the flight schedule details and booking confirmation number.
"Passenger/s" or "Client" means any person or persons, except for crew members, who are transported or to be transported on an aircraft with the Carrier’s consent.

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02 Applicability, choice of law, and jurisdiction

2.1 General
These GTC apply only to flights or flight segments for which the Carrier’s name is indicated on the Confirmation/Itinerary for that specific flight or segment.  
2.2 Mandatory law
2.2.1 These GCC apply unless they are in conflict with the applicable law, in which case such law shall prevail
2.2.2 If any provision of these GCC is found to be invalid under the applicable law, the remaining provisions shall nonetheless remain valid to the extent that the remaining provisions are able to stand without the provision deemed invalid.
2.3 Applicable law and jurisdiction
Unless otherwise required by the applicable law, these GCC shall be governed by and interpreted in accordance with Italian law. Any dispute arising from or related to this contract shall be subject to the exclusive jurisdiction of the Court of Milan, without prejudice to the mandatory rights granted to consumers under Regulation (EC) No 261/2004 and other applicable EU or international law.
2.4 Applicability
2.4.1 These GCC constitute a legal agreement between the Passenger and the Carrier. By using the Carrier’s services, you confirm that you have read, understood, and accepted these terms.
2.4.2 If you do not accept these Terms, you must not use the Carrier’s services.

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03 Rights and obligations of the carrier

3.1 The Carrier shall provide an aircraft maintained and equipped in accordance with legal standards, along with a qualified and authorized crew to operate the flight.
3.2 The Carrier shall issue and/or obtain all necessary documentation and licenses to operate the flight, excluding personal entry and exit documents of the passengers.
3.3 The Carrier shall provide a standard selection of beverages and snacks on all flights. Individual preferences may be accommodated on board at an additional cost and are subject to availability and/or prior request. Due to the technical configuration of the fleet, hot meals cannot be offered
3.4 The Carrier is responsible for issuing a primary ticket, provided by the respective crew before the start of the flight, for all passengers and/or any baggage and/or goods to be transported.
3.5 The Carrier shall transport a passenger only if they present complete and valid travel documents. The Carrier reserves the right to refuse carriage if the entry requirements of the destination country are not met, or if the specific travel document cannot be presented.
3.6 The Carrier may refuse and/or terminate the carriage of a passenger and/or their baggage, particularly if:
- the aircraft, another passenger, or onboard items are at risk;
- the crew is hindered in the performance of their duties;
- crew instructions, especially regarding smoking or alcohol consumption, are not followed, the carriage violates applicable laws, regulations, or requirements of the country of departure, destination or any country overflown by the aircraft
- the passenger refuses a security check of their person or baggage when such inspection is required for safety reasons;
- the passenger cannot present and/or is refusing to present valid travel documents;
- the flight price has not been paid;
- the passenger opposes the crew’s safety instructions;
- the passenger is carrying prohibited baggage.
3.7 For safety reasons, the Carrier has the right to alter the route, flight schedule, seating capacity, and maximum take-off weight if required due to operational circumstances beyond the Carrier’s control.

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The pilot in command always has the authority to take all necessary safety-related decisions. The pilot has the right to assign passenger seating, manage baggage loading, allocation, and unloading. The pilot decides whether and how to conduct the flight and may delay or interrupt departure due to external forces (“Force Majeure”), such as adverse weather conditions, and determine when and where to land the aircraft. The same applies if a Passenger’s behaviour or physical or mental condition requires extraordinary assistance from the Carrier’s crew. The Passenger accepts all such decisions. The Passenger agrees that, in the reasonable judgement of the Carrier or the pilot in command, if safety or security are at risk, the Carrier or the pilot may refuse to commence or continue the flight, divert the flight, or take any other necessary action for safety reasons, without any liability for loss, injury, damage, or delay. The Carrier assumes no responsibility for any damages suffered by the Passenger as a result of such decisions made by the pilot in command or the Carrier. The Carrier acknowledges that flights must be conducted in a way that enables the team benefiting from the service to participate in matches at the scheduled time and locations, with sufficient arrival time to preserve the athletes’ physical and mental condition, except in cases of force majeure (ref. Art. 7).

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04 Rights and obligations of the passenger

4.1 The Passenger is required to be familiar with these General Conditions of Carriage and to ensure compliance with the safety regulations contained herein.
4.2 The Passenger must provide the Carrier with all necessary information for the performance of the flight (such as the passenger’s name and baggage details in particular) in due time to allow for the timely issuance of travel documents.  
4.3 The Passenger must carry the Flight Ticket for airport security checks and present it to the crew upon boarding.
4.4 The Passenger is responsible for the accuracy and completeness of the information provided, as well as or any damages resulting from incorrect or incomplete data.
4.5 The Passenger must ensure they possess the required travel documents before the start of the flight.
4.6 The Passenger is obligated to comply with passport and customs regulations, health authority requirements, and all other relevant laws and regulations of the countries where deplaning will take place
4.7 Any costs or fines resulting from the failure to comply with such provisions, laws, and regulations shall be borne by the Passenger, and the Carrier shall be indemnified in this regard.
4.8 All Passengers on board the aircraft must follow the instructions of the crew.
4.9 The Passenger must arrive t the airport in a timely manner, but no later than 20 minutes before the scheduled departure time, to ensure timely departure and/or the use of a reserved slot.
4.10 The Passenger is responsible for ensuring that no dangerous or prohibited baggage is brought on board.

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05 Baggage and goods

5.1 Passengers and their baggage will be subject to security screening at the airport.
5.2 To ensure that all baggage can be loaded, the Passenger must comply with the baggage allowance per persona s agreed with the Carrier: any handbag, briefcase and/or laptop bag must be carried as Hand Baggage within the allowance of one permitted piece of Hand Baggage. Due to limited cabin space on crowded flights, the Carrier reserves the right to place Hand Baggage in the aircraft hold.
5.3 The Carrier reserves the right to further reduce the above baggage limit if required for safety and/or legal reasons, depending on the number of passengers or the nature of the flight.
5.4 The Carrier may also refuse to transport baggage if it is excessive or oversized.
5.5 The transport of oversized or overweight baggage, sports equipment, or musical instruments beyond the specified allowance must be requested in advance.
5.6 The Carrier shall have the right to use any cargo capacity not utilized by the Passenger for its own purposes.
5.7 The transport of animals is generally prohibited, unless separately requested in advance.
5.8 The transport of hazardous materials is strictly prohibited.
5.9 The Client, as well as all passengers on board the aircraft, are not permitted to carry the following items:
- Items that may endanger the aircraft, onboard equipment, or persons. This includes, in particular, explosives, compressed gases, oxidizing, radioactive, caustic or magnetic materials, highly inflammable, toxic or aggressive substances, as well as all types of liquids, i.e., any objects or substances classified as hazardous materials under applicable dangerous goods regulations;
- Items unsuitable for transport due to their weight, size, or nature;
- All types of weapons, particularly firearms, sharp or piercing weapons. Weapons and pressurized gas containers that could be used for offensive or defensive purposes;
- Electronic devices must be switched off or set to flight mode, if available, prior to departure and landing.

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06 Special assistance

Passengers with disabilities or reduced mobility will not be denied carriage on the basis of such disability or reduced mobility. The casrrier compliance with Regulation (EC) No 1107/2006, providing free-of-charge assistance to such passengers. The acceptance of unaccompanied minors, incapacitated persons, pregnant women, ill persons, blind or visually impaired passengers, or other individuals requiring special assistance is subject to specific prior arrangements made during the flight booking process.

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07 Non-fulfilment or delays

7.1 The scheduled departure and arrival times are indicated on the Flight Ticket. These times are approximate. The Carrier does not guarantee adherence to such schedules and reserves the right to deviate from them if the circumstances are beyond the Carrier’s control or if such deviation is necessary for safety reasons.
7.2 In the event of delays caused by reasons attributable to the Carrier, the Carrier shall have the right to use alternative means of transportation to carry the passengers and baggage and/or goods at its own expense, or to provide accommodation until the flight can be operated.
7.3 If the scheduled departure is delayed by more than 40 minutes due to the Passenger’s late arrival and/or the absence or incompleteness of travel documents, the Passenger shall bear any additional costs arising from the delay in operating the flight. If the delay exceeds 40 minutes, the Carrier shall also have the right to cancel the flight or operate it without the Passenger and to charge cancellation fees. In case of Passenger delay, no refund shall be due.
7.4 The Carrier will endeavour to accommodate any destination changes requested by the Passenger even at short notice; however, the Passenger has no right to demand such changes.
7.5 If the destination airport cannot be reached due to weather conditions or reasons beyond the Carrier’s control (“Force Majeure”), landing at an alternate airport will be carried out with the Passenger’s authorization. Delays caused by such events shall not affect the fulfilment of the contract and do not result in any liability for the Carrier, without prejudice to passengers’ rights under Regulation (EC) No 261/2004.
7.6 Similarly, if the departure airport cannot be reached due to weather conditions or reasons beyond the Carrier’s control (“Force Majeur”), an alternate airport will be used upon the Passenger’s authorization. Delays caused by such events shall not affect the fulfilment of the contract and do not result in any liability for the Carrier.
7.7 Without prejudice to Sections 7.5 and 7.6, in the event of non-performance or delay caused by any circumstances beyond the reasonable control of the Carrier, including, but not limited to, adverse weather conditions, technical failures, or accidents involving he Aircraft or any part thereof or any machinery used in connection with the Aircraft, the Carrier will use reasonable efforts to perform or continue the Flight Schedule, but shall bear no liability to the Passenger for such non-performance or delay. Time lost shall not be counted in the calculation of demurrage, unless the Aircraft is already in demurrage. Notwithstanding the above, the Passenger shall be required to pay the Carrier the portion of the Flight Price corresponding to the part of the Flight Schedule that was carried out, as well as all passenger-related costs and any additional charges provided for under this Contract.

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08 Liability

8.1 Liability related to the carriage of passengers, goods, and baggage within and outside the European Community is subject to the limitations set forth in Regulation (EC) No. 2027/97 of 9 October 1997, as amended by Regulation (EC) No. 889/02 (“EC Regulation 2027/97”), the Convention for the Unification of Certain Rules for International Carriage by Air of 28 May 1999 (“Montreal Convention”), or the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air of 12 October 1929, as amended by the Hague Protocol of 28 September 1955, depending on whether the transportation is national or international as defined under the Warsaw Convention, the Montreal Convention, or the Guadalajara Convention of 1961.
8.2 The Carrier assumes liability only for damages that occur during the course of transportation.
8.3 Carrier Liability for Passengers and their baggage
8.3.1 Compensation in case of death or injury
For damages up to 100,000 Special Drawin Rights (“SDRs”), the Carrier may not contest claims for compensation. For amounts exceeding this threshold, the Carrier may defend itself against claims by providing that it was not negligent or otherwise at fault.
8.3.2 Advance payments
In the event of a passenger’s death or injury, the Carrier must make an advance payment to cover immediate economic needs, within 15 days of identifying the person entitled to compensation. In the case of death, the advance must not be less than 16,000 SDRs.
8.3.3 Delayed baggage delivery
In the event of baggage delay, the Carrier is liable for damage unless it took all reasonable measures to avoid it or was unable to do so. Liability for baggage delay is limited to 1,000 SDRs.
8.3.4 Delay, loss or damage to baggage
The Carrier is liable for the destruction, loss, or damage of baggage up to 1,000 SDRs. For checked baggage, the Carrier is liable even without fault, unless the baggage was defective. For unchecked baggage, the Carrier is liable only if it is at fault.
8.3.5 Time limits for filing claims in case of delay, loss, or damage to baggage
Reporting damage or loss the arrival airport does not constitute a formal claim for compensation against the Carrier. Therefore, a formal claim must be submitted directly.
8.4 The Carrier shall not be liable for:
- damages caused by third parties;
- any damage, cost, or expense incurred by the Passenger as a result of the Carrier’s non-performance, except where such damage, cost, or expense is directly attributable to the Carrier’s wilful misconduct or gross negligence;
- indirect or consequential damages of any kind, irrespective of their cause.
Nothing in this clause shall operate to exclude or limit the Carrier’s liability in cases of wilful mis conduct or gross negligence.
8.5 The Carrier assumes no liability for damages (including loss of income and/or profits and other financial losses) resulting from delays or non-performance due to force majeure, adverse weather conditions, or instructions, provisions, or regulations issued by third parties that made it impossible to operate the flight for safety reasons.
8.6 The Carrier assumes no liability for damages (in particular, loss of income and/or profit, or other financial losses) resulting from delays involving passengers, baggage, or cargo, or from the need to divert to alternate airports, unless such damages were caused by the Carrier through gross negligence or wilful misconduct.
8.7 Any injury to passengers or damage to baggage occurring during transportation must be reported immediately to the Carrier and, in any case, no later than the end of the transport. Failure to comply with this reporting obligation will release the Carrier from any liability.

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09 Payment and cancellation

9.1 The Flight price must be paid during the flight booking process.
9.2 If the Passenger has not paid the full Flight Price prior to the start of the flight, the Carrier reserves the right to cancel the Passenger’s flight and to retain and/or charge a cancellation fee.

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10 Data privacy policy

The Passenger acknowledges that the personal data provided may be used by the Carrier for purposes related to flight booking, ticket issuance, onboard services, payment processing, security and immigration procedures, administrative purposes, statistical analysis, customer relations, and the Carrier’s marketing activities. The Passenger may withdraw consent for the use of such data for the above-mentioned purposes at any time by providing written notice.